Welcome to Hobbs Hoover Shop’s FAQ section. Below you’ll find answers to common questions about our premium home technology products and services.

Product Questions

Q: What types of products do you specialise in?
A: We specialise in premium home technology including kitchen appliances (like coffee machines and food processors), cleaning equipment, creative technology tools, and home comfort solutions. Our range combines practicality with innovation for modern homes.
Q: Are your appliances compatible with international voltage standards?
A: Most of our products are designed for UK voltage standards (230V). For international customers, we recommend checking product specifications or contacting our team at [email protected] for voltage compatibility in your region.
Q: Do you offer product warranties?
A: Yes, all our products come with manufacturer warranties. The duration and terms vary by product – please check individual product pages for specific warranty information.

Ordering & Account

Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” after entering your shipping details. Account holders enjoy faster checkout and order tracking.
Q: Can I modify my order after it’s been placed?
A: We process orders quickly to ensure fast delivery. If you need to modify an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Payment Options

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Shipping & Delivery

Q: Where do you ship to?
A: We offer global shipping (excluding select remote regions in Asia). Our Plymouth-based warehouse efficiently dispatches orders worldwide.
Q: What are my shipping options?
A: We offer two convenient options:
– Express Shipping: £12.95 flat rate via DHL/FedEx (10-15 business days)
– Free Standard Shipping: Free for orders over £50 via EMS (15-25 business days)
Q: How long does order processing take?
A: Our team prepares orders within 1-2 business days. You’ll receive tracking information once your order is dispatched.
Q: Will I need to pay customs fees?
A: For international orders, customs fees may apply depending on your country’s regulations. We include all necessary documentation to help streamline customs clearance.

Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date for most items (excluding special order products). Items must be unused and in original packaging.
Q: How do I initiate a return?
A: Please email our customer service team at [email protected] with your order details. We’ll guide you through our simple return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Technical Support

Q: Where can I find product manuals?
A: Product manuals are available for download on individual product pages. If you need assistance locating a manual, please contact our support team.
Q: Do you offer product setup assistance?
A: While we don’t provide in-home setup, our customer service team can provide guidance for getting started with your new appliance. Contact us with any specific questions.
Q: Who should I contact if my product isn’t working properly?
A: Please email [email protected] with your order number and a description of the issue. We’ll help troubleshoot or advise on warranty service options.

Contact Information

For questions not covered here, our Plymouth-based team is happy to help:

Email: [email protected]
Address: 73 Holborn St, Plymouth, GB PL2M 6HY

We’re committed to providing premium home technology with equally premium service. Shop with confidence at Hobbs Hoover Shop.