At Hobbs Hoover Shop (“we”, “us”, or “our”), we are committed to protecting your privacy with the same dedication we apply to our premium home technology products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hobbshoovershop.com.

1. Information We Collect

We collect information that helps us provide our premium shopping experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and contact details.
  • Transaction Data: Details about products you purchase, payment method, and order history.
  • Technical Data: IP address, browser type, device information, and how you interact with our website.
  • Communication Data: Records of your inquiries to our customer service team.

2. How We Use Your Information

Your information helps us deliver our premium service:

  • Process your orders and deliver our high-quality home appliances
  • Provide customer support with the same care we put into our products
  • Improve our website and product offerings
  • Prevent fraud and enhance security
  • Send service-related communications (order confirmations, shipping updates)
  • With your consent, send marketing communications about our premium products

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our premium brand:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders.
  • Legal Requirements: We may disclose information when required by law or to protect our rights.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same standard as our premium appliances:

  • SSL encryption for all data transmissions
  • Secure payment processing with PCI DSS compliance
  • Regular security assessments of our systems
  • Limited access to personal data within our organization

6. Your Rights

You have rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your personal data
  • Restriction: Limit how we use your data
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

  • Essential Cookies: Necessary for website functionality and secure checkout
  • Performance Cookies: Help us improve our website
  • Marketing Cookies: Used with consent to show relevant product offers

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our premium home appliances are intended for adult purchasers. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For any privacy-related questions, please contact our Plymouth-based team:

Hobbs Hoover Shop
73 Holborn St, Plymouth, GB PL2M 6HY
Email: [email protected]

Thank you for trusting Hobbs Hoover Shop with your personal information as you trust us with your home technology needs.