At Hobbs Hoover Shop, we stand behind our premium home technology products with the same dedication we apply to their craftsmanship. Should you need to return or exchange an item, our straightforward process ensures your complete satisfaction.

Our Returns Promise

We offer a 15-day return policy from the date of delivery. To be eligible for return, items must be:

  • In original condition with all packaging and accessories
  • Unused and free from damage
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Health & Diagnostics products (personal care items)
  • Beauty & Wellbeing appliances that have been unsealed
  • Any product where the original packaging has been damaged or discarded

Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number] Dear Hobbs Hoover Shop Team, I would like to request a return for the following item(s): Product Name: [Product Name] Order Number: [Your Order Number] Reason for Return: [Please specify] I confirm the item is in its original condition with all packaging intact. [Your Full Name] [Your Contact Number] [Your Shipping Address]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for faulty items)
  • Instructions for return shipping

Step 3: Package & Ship

Securely pack the item using original packaging. Include all accessories and documentation. Affix the provided shipping label (or your own for non-faulty returns).

Step 4: Refund Processing

Upon receipt and inspection (typically 3-5 business days after we receive your return):

  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 2-5 business days depending on your financial institution

Exchange Procedure

For exchanges, please indicate your preferred replacement item in your initial email. We’ll guide you through:

  1. Returning the original item (following standard return procedure)
  2. Processing your new order (price differences will be reconciled)
  3. Priority shipping for your replacement

Return Shipping Costs

  • Faulty/Damaged Items: Free return shipping via prepaid label
  • Change of Mind: Customer pays return shipping
  • Free Shipping Orders: Original shipping costs deducted from refund

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using tracked shipping with insurance
  • Refunds will be processed in GBP; exchange rates may affect final amount

Premium Care Guarantee

We monitor all returns to continually improve our products and service. Your feedback helps us maintain the Hobbs Hoover Shop standard of excellence in home technology.

For urgent return inquiries, contact our Plymouth-based team at +44 (0)XXXX XXX XXX during business hours (GMT 9:00-17:00).