At Hobbs Hoover Shop, we combine premium home technology with exceptional customer service. Our shipping and returns policies are designed to provide you with complete confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

International Shipping

For international customers:

  • All customs fees and import taxes are the responsibility of the recipient
  • We recommend choosing tracked shipping for better visibility
  • Refunds are processed in GBP; exchange rates may affect the final amount

Our Returns Promise

We stand behind our premium home technology products with a 15-day return policy from the date of delivery. Your satisfaction is our priority.

Eligibility Criteria

To qualify for a return or exchange, items must be:

  • In original condition with all packaging and accessories
  • Unused and free from damage
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Health & Diagnostics products (personal care items)
  • Beauty & Wellbeing appliances that have been unsealed
  • Any product where the original packaging has been damaged or discarded

Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

  • Subject: Return Request – Order #[Your Order Number]
  • Product Name(s) and Order Number
  • Reason for Return
  • Confirmation that the item is in original condition
  • Your full name, contact number, and shipping address

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for faulty items only)
  • Complete return instructions

Step 3: Package & Ship

Please ensure:

  • Item is securely packed using original packaging
  • All accessories and documentation are included
  • Provided shipping label is affixed (or your own for non-faulty returns)

Step 4: Refund Processing

After we receive and inspect your return (typically 3-5 business days):

  • Refund is issued to your original payment method
  • Processing time: 3-5 business days after approval
  • Bank processing may take additional 2-5 business days

Exchange Procedure

For exchanges:

  1. Indicate your preferred replacement item in your initial email
  2. Return the original item following standard procedure
  3. We’ll process your new order (price differences will be reconciled)
  4. Your replacement will receive priority shipping

Return Shipping Costs

  • Faulty/Damaged Items: Free return shipping via prepaid label
  • Change of Mind: Customer pays return shipping
  • Free Shipping Orders: Original shipping costs deducted from refund

Premium Care Guarantee: We carefully monitor all returns to continually improve our products and service. Your feedback helps us maintain the Hobbs Hoover Shop standard of excellence in home technology.

For urgent return inquiries, contact our Plymouth-based team at +44 (0)XXXX XXX XXX during business hours (GMT 9:00-17:00).