Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing premium home appliances and technology products for personal or household use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on hobbshoovershop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium home technology products (including appliances, creative technology, and wellbeing devices) on our website. However, minor variations in color or specification may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. While we aim to maintain stock of our range (including cookers, coffee machines, and floorcare products), we reserve the right to discontinue items without notice.

2.3 Technical Specifications

Customers are responsible for ensuring purchased appliances (particularly integrated appliances and heating/cooling devices) are compatible with their home systems and meet local safety standards.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders, particularly for bulk purchases or orders with delivery addresses in restricted regions (currently including parts of Asia and remote areas).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. For security, we don’t store full payment details on our servers.

3.4 Order Confirmation

You’ll receive email confirmation once your order is processed (within 1-2 business days). This confirmation constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and UK public holidays). Processing may take longer during peak periods.

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

Delivery times are estimates only. International customers are responsible for any customs fees or import taxes.

4.3 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours to [email protected] with photos of damaged items/packaging.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date for most items, provided they are:

• In original condition with all packaging
• Unused and undamaged
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

• Health & Diagnostics products
• Unsealed Beauty & Wellbeing appliances
• Items without original packaging

5.3 Return Process

Email [email protected] with your order details to initiate returns. For faulty items, we provide a prepaid return label. For change-of-mind returns, you bear return shipping costs.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping costs are non-refundable for change-of-mind returns.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and delivery information. We’re not responsible for delays/costs caused by incorrect details.

6.2 Product Use

Customers must:

• Follow all manufacturer instructions for appliances
• Ensure products are used as intended (household vs commercial use)
• Check voltage compatibility for international orders

6.3 Compliance with Laws

You’re responsible for complying with local laws regarding imported goods, particularly for electrical appliances and technology products.

7. Limitations of Liability

Hobbs Hoover Shop’s liability is limited to the purchase price of goods. We’re not liable for:

• Consequential damages from product use
• Issues caused by improper use or maintenance
• Delivery delays beyond our reasonable control
• Compatibility issues not specified in product descriptions

Our products come with manufacturer warranties where applicable, which are in addition to your statutory rights.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Disputes will be resolved in UK courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

Hobbs Hoover Shop
73 Holborn St, Plymouth, GB PL2M 6HY
Email: [email protected]
Phone: +44 (0)XXXX XXX XXX (GMT 9:00-17:00)